Terms

We know how people don’t really enjoy reading Terms and Conditions, so we’ve kept them very short – don’t skip through without taking note before paying, because we will apply these terms to your reservation.

You are able to buy travel insurance to cover your trip and it is now a requirement of the Indonesian authorities that you have a travel/medical insurance in place before you are allowed to enter Bali.  You must rely on this travel insurance policy for any and all changes, delays or cancellation of all, or any part of your stay at Swell.  

Please don’t proceed to book with us if you are not sure about coming.  We are a small hotel with high demand and it’s not fair to expect us to keep a room for you if you don’t guarantee us your payment. 

If you don’t like our cancellation policy, it’s OK, we understand.  You can wait to book closer to your travel dates to see if we still have space for you.

This same strict policy also applies to surf lessons/guiding: If once you are with us, you decide you don’t like surfing, or miss a lesson for any reason, including injury or illness, we will not refund any part of your payment because we continue to pay our surf coaches, even if you don’t surf.  Again, if you don’t want to take any risk, do not book this package.  Instead, ask us for the stay-only package; then you can see on arrival if we still have space for you in the lessons or guiding program.  

Any arrival balance must be settled prior to check-in, either in cash or by credit card: Swell staff will process your payment on arrival.  You won’t be allowed to check in without settling your balance, save for very late arrivals when your balance will be collected in the morning.  

Maximum room occupancy is 2: Rates are occupancy-based; if you have made a reservation for 1 guest but try to check in with 2, you will be charged the difference before you are allowed to check in.  Only the correct number of people you have booked and paid for will be allowed entry.

Swell does not accept children under 13; if you book a room and arrive with a child under 13, you will not be allowed to check in and we will not refund your deposit.

Please also note, that we don’t have fridges, TVs, or wifi in the rooms (this is deliberate).  Free wifi is available in the communal area.  You cannot self-cater at Swell, or store anything in our kitchen fridges (apart from vital medication): Our kitchen is strictly out of bounds for guests.  We do not have hair dryers.

Make sure that your insurance policy also protects any belongings you bring with you to Swell.  We will not take any responsibility for any loss or damage to your personal effects.

Swell operates a very strict guest-only policy.  We do not allow anyone onto the premises unless they are a paying guest.

If you have any questions: do contact us, and you’ll get a reply from us in no time.

Thank you for reading before paying.

Team Swell