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We know how people don't like reading Terms and Conditions, so we’ve kept them short:

Under normal circumstances, we do not offer any refund or credits on the room we save exclusively for you at Swell (see below, our usual terms and conditions). However, for any stay booked after March 1st 2020, due to the extraordinary situation of the coronavirus, we will allow the postponement of stays for a future date, should the virus prevent you from traveling for your original dates.

Other than for genuine Coronavirus reasons, we don’t offer any refund or credits for the payment you make for the room we save exclusively for you at Swell, regardless of the reason for your cancellation: Nor can you transfer a payment you have made towards anyone else's reservation or your balance due on arrival. This includes (but is not limited to) illness/injury, family issues, expired passports, bad weather, sick pets, job commitments, traffic problems, airline delays, relationship breakdowns, or if you have just found something else you'd rather be doing.

In making a reservation at Swell, you agree to take out a travel insurance policy which must cover you for complete medical care in the Bali, together with cancellation or changes cover for any unforeseen circumstances.

If for any reason you need to extend your stay at Swell additional charges will apply; we will, of course, provide you with an invoice so that you can make a claim on your insurance policy.

Our kitchen is strictly out of bounds for guests: we know it looks inviting as a lovely open space, but it is for our staff only to use. We put Swell right next to a whole bunch of good, (often cheap) places to get lunch and dinners (on the nights we don’t cook). If you ask to cook or warm something up or keep your half-eaten takeaway in the fridge, you will be refused.

Make sure you have adequate insurance to protect any belongings you bring with you to Swell. Swell will not take any responsibility for any loss or damage to your belongings whilst at the camp; we can vouch for our own staff but we cannot vouch for fellow guests.

If you are not in agreement to all of these terms, do not proceed to pay.

Thank you for reading.

Team Swell
Swell Hotel